This Privacy Policy explains how tm15 collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to handling your data responsibly and in accordance with applicable Philippine data protection laws. Please read this page carefully so you understand your rights and how your information is managed on our platform.
When you register for a tm15 account, we collect the personal details you submit, including your full name, date of birth, email address, and mobile number. During the identity verification process, we may also request a government-issued ID or other supporting documents as required under Philippine regulations. When you make a deposit or withdrawal, we collect the payment details necessary to process your transaction securely in Philippine pesos. If you contact our support team, we retain records of that communication to help resolve your query and improve our service. You are responsible for ensuring that all information you provide to us is accurate and up to date. Providing false or incomplete information may result in delays to verification or restrictions on your account. We only ask for information that is genuinely necessary to operate your account and comply with our legal obligations.
When you access tm15 through a mobile browser or any device, we automatically collect certain technical information to help us operate and improve the platform. This includes your IP address, device type, operating system, browser version, and the pages or features you interact with during your session. We also collect session duration data and navigation patterns to understand how players in the Philippines use the platform on mobile. This information is used to detect unusual activity, prevent fraud, and ensure the platform performs reliably across different devices and network conditions. We do not use this data to build advertising profiles or sell it to marketing companies. Aggregated and anonymised usage data may be used internally to guide product improvements and feature development. No automatically collected data is used to make decisions about your account without human review where required.
tm15 uses cookies and similar technologies to keep you logged in, remember your preferences, and maintain the security of your session while you use the platform. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as login and account management. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Session cookies are temporary and are deleted automatically when you close your browser, while persistent cookies may remain for a set period to support features like saved preferences. You can manage cookie settings through your browser, though disabling essential cookies may limit your access to certain parts of the platform. We review our cookie usage periodically to ensure it remains limited to what is necessary for platform operation. If you have questions about how cookies are used, the FAQ page provides further guidance.
All deposit and withdrawal transactions on tm15 are processed through secure payment channels that support Philippine peso (PHP) transfers. We retain transaction records as required by applicable financial regulations and our internal compliance obligations, including records of amounts, dates, payment methods, and account identifiers. Full payment card numbers or e-wallet credentials are never stored on our servers; only the minimum reference data needed to process and reconcile transactions is retained. Transaction history is accessible to you at any time through your account dashboard, giving you full visibility of your financial activity on the platform. In the event of a disputed transaction, we may share relevant records with payment processors or regulatory bodies as required by law. We do not use your payment data for any purpose other than processing your transactions and meeting our legal obligations. For questions about a specific transaction, our support team can assist you directly.
Your personal data is used primarily to operate and maintain your tm15 account, process bets and game activity, handle deposits and withdrawals in PHP, and provide customer support. We use your contact details to send you important account notifications, such as security alerts, verification requests, and updates to our terms or policies. We do not send unsolicited promotional messages without your consent, and you can manage your communication preferences through your account settings at any time. Data is also used to enforce our Terms and Conditions, including age verification and responsible gaming checks. Internal analytics help us identify platform issues and improve the mobile experience for players across the Philippines. All data use is limited to purposes that are directly connected to operating a safe and compliant gaming platform. We do not use your data for purposes unrelated to your account or the services you have signed up for.
tm15 applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your information is protected whether you are on mobile data or a Wi-Fi connection in the Philippines. Access to personal data within our organisation is restricted to staff who require it to perform their specific role, and all access is logged and monitored. We conduct regular security reviews to identify and address potential vulnerabilities in our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. You can also help protect your account by using a strong, unique password and enabling any available account security features. If you suspect any unauthorised access to your account, contact our support team immediately.
We do not sell, rent, or trade your personal data to third parties for marketing or commercial purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their specific function. All third-party providers we work with are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for their own purposes. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if required to do so by law or in response to a valid legal request. In the event that tm15 undergoes a business restructuring or change of ownership, your data may be transferred as part of that process, and you will be notified of any material changes to how your data is handled. We review our third-party relationships regularly to ensure ongoing compliance with our privacy commitments. Your data is never shared with gambling affiliates or advertising networks.
As a player based in the Philippines, you have rights over your personal data under applicable data protection legislation. You have the right to request access to the personal information we hold about you, and to receive a copy of that data in a clear and readable format. If any of your information is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You may also request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data is being processed unlawfully or that your rights have been violated, you have the right to lodge a complaint with the relevant Philippine data protection authority. We will respond to all data rights requests within the timeframe required by law, and we will not charge a fee for reasonable requests. To exercise any of these rights, please contact our support team with your account details and a description of your request.
We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations in the Philippines. Transaction records, identity verification documents, and account activity logs are kept for the minimum period required by applicable financial and gaming regulations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify you directly through your registered contact details. Continued use of tm15 after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how your data is handled. For related information, see our Responsible Gaming and Terms and Conditions pages.
If you have any questions about this Privacy Policy or how tm15 handles your personal data, the FAQ page is a good starting point for common queries. You can also review our Terms and Conditions for the full framework governing your use of the platform. Ready to get started with a secure, Philippines-focused gaming experience?