tm15 Responsible Gaming

You can set a daily, weekly, or monthly deposit limit on your tm15 account to make sure you never spend more than you are comfortable with. Once a limit is in place, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This gives you a reliable safety net that works even during moments of impulse. Lowering your limit, on the other hand, takes effect right away so you can tighten your budget at any time. We strongly encourage all players in the Philippines to set a deposit limit when they first register. Reviewing your limit regularly is a healthy habit that keeps your gaming activity aligned with your personal finances. If you need guidance on choosing a suitable limit, our FAQ page has step-by-step instructions.

Losing track of time is one of the most common ways gaming can shift from entertainment to a concern. tm15 lets you set session time reminders that alert you after a chosen period of continuous play, whether that is 30 minutes, one hour, or any interval you prefer. When the reminder triggers, you will receive a clear on-screen notification giving you the chance to pause and reflect before continuing. These reminders are not automatic logouts — the choice to stop or continue always remains yours. We recommend setting a session reminder as a default habit, especially when playing on mobile during commutes or downtime in the Philippines. Combining a session reminder with a deposit limit gives you two independent layers of control over your gaming activity. You can update your reminder settings at any time through your account dashboard without contacting support.

If you feel you need a short pause from gaming, the Take a Break feature lets you temporarily suspend your account for a set period — from 24 hours up to several weeks. During a break, you will not be able to log in, place bets, or access any gaming features on the platform. Any pending withdrawals will still be processed normally during your break period. This tool is designed for players who want a structured pause without permanently closing their account. It is available instantly from your account settings and does not require approval from our support team. Taking a break is a positive and proactive step, and we encourage you to use it whenever you feel your gaming habits need a reset. After your chosen break period ends, your account will automatically reactivate and you can return to the platform at your own pace.

For players who feel they need a longer or permanent break from gaming, self-exclusion is available as a more serious account restriction. When you self-exclude, your account is closed for a minimum period that you choose, and you will not be able to reopen it until that period has fully elapsed. During self-exclusion, you will also be removed from any promotional communications from tm15. We take self-exclusion requests seriously and process them promptly — there is no waiting period before the restriction takes effect. If you are considering self-exclusion, we encourage you to also reach out to a support organisation in the Philippines that can provide additional guidance and assistance. Self-exclusion is a confidential process and your decision will not affect any pending withdrawals from your account. To request self-exclusion, contact our support team directly or use the option available in your account settings.

Your account dashboard gives you full visibility of your gaming and transaction history, including bets placed, games played, deposits made, and withdrawals processed. Reviewing your activity history regularly is one of the most effective ways to stay aware of your gaming patterns and spot any changes in behaviour early. You can filter your history by date range, game type, or transaction category to get a clear picture of how you have been using the platform. This information is always available to you and is never hidden or restricted. If you notice that your spending or time on the platform has increased beyond what you intended, the tools described on this page are ready to help you adjust. Transparency about your own activity is the foundation of responsible gaming, and tm15 is committed to making that information easy to access. For questions about reading your activity history, visit our FAQ page.

tm15 strictly enforces a minimum age requirement of 21 years for all players in the Philippines, in line with local gaming regulations. Age verification is completed during the registration and account approval process, and we may request supporting documents at any stage to confirm your identity and age. Accounts that cannot be verified will be restricted until the required information is provided. We do not allow any person under the legal gaming age to register, deposit, or participate in any game or betting activity on the platform. If you are aware of a minor attempting to access gaming services, please contact our support team immediately so we can take appropriate action. Protecting young people from gambling harm is a responsibility we take seriously as part of our broader commitment to safe gaming in the Philippines. Parents and guardians are encouraged to use device-level parental controls as an additional layer of protection.